Frequently Asked Questions

Find answers to common questions about our products and services

How do I find my correct size?

We provide a detailed size guide on every product page. Since our fabrics are designed for a 'living' fit, we recommend measuring yourself and comparing it to our chart for the best experience.

What materials do you use in your garments?

We prioritize comfort and sustainability, utilizing premium materials such as Tencel™ Modal, Mulberry Silk, and our signature Barely Zero® elastic fabrics.

How should I care for my NEIWAI items?

To maintain the longevity of your garments, we recommend hand washing or using a delicate machine cycle in a laundry bag with cold water. Always air dry.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 30 minutes of placement if you need to make changes.

Are your products eco-friendly?

Sustainability is core to our design. We use eco-conscious fibers and minimize packaging waste to reduce our environmental footprint.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.